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Provider FAQ

If you need more information or have a question, contact us at 1-877-941-0482 or ILProviderNetwork@centene.com.

If you have questions regarding your assigned PR representative, please e-mail the MeridianTotal Provider Relations team at ILProviderNetwork@centene.com or refer to the Provider Relations Territory Assignment List (coming soon).

  • Claim requests for reconsideration must be received within 90 calendar days of the original determination or Explanation of Payment (EOP).
  • Claim disputes must be received within 90 days of paid date, not to exceed one year from DOS.
  • When MeridianTotal is the secondary payer, claims must be received within 90 calendar days of the final determination of the primary payer.
  • For more information, please refer to our Provider Manual.
  • If you require additional clarification, contact your assigned Provider Relations Representative.
  1. Contact Provider Services at 877-941-0482.
  2. If you do not receive resolution, contact your Provider Relations representative.
    • Please have claims numbers/issues available.
    • Your PR rep will respond to you within 48 hours.
  3. If your PR rep does not respond within 48 hours, please contact the PR supervisor.

If you have questions regarding billing, MeridianTotal has a Billing Manual for your reference.

If you have billing questions for Behavioral Health care services, please contact claims customer service at 877-941-0482 or your Provider Relations representative.

MeridianTotal Top Five Global Issues: We post monthly status reports on our Claims Bulletins page. If you have question or concerns, you may contact your Provider Relations Representative.

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MeridianTotal routinely provides information and support for you to deliver the best quality of care.