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Long Term Care

MeridianTotal provides long term care and skilled nursing facility services for our members as part of MMP. We are committed to providing the highest quality of care for our members, wherever and whenever they access services. As part of this effort to continually pursue quality, we are implementing a Nursing Home quality improvement program for skilled and/or custodial stays. The program will manage authorizations and referrals to direct our members, whenever possible and consistent with all continuity of care obligations, to nursing facilities exhibiting better outcomes, such as those having at least three Overall Stars on the CMS Five-Star Quality Rating System for Nursing Homes, or having inpatient admission and non-psych related emergency department visit rates comparable to Three-Star facilities.

The quality improvement program is intended to be a partnership with our providers to work alongside us to improve quality. As such, it also involves engaging nursing home ownership with lower CMS scores (2 stars and under) to focus on outcomes and quality by, for example, decreasing ER visits, improving vaccination rates, assigning participating attending physicians and coordinating census and care gap information. We thank you for your hard work in making sure our members received the best care possible.

Long Term Care FAQs

The Department of Healthcare and Family Services also have FAQs about long term care and the Integrated Care Program.

Physician can start the contracting process by submitting an inquiry on our Provider Intake Form. If you need assistance with the contracting process you can email us. For general information on becoming a contracted physician please visit Join Our Network page.

The rounding physicians in the Long Term Care Facility can continue to provide the same care they did in the past, even without a contract. While the member may receive an ID card with a new PCP’s name—the rounding physicians can continue to provide care without disruption. When billing, physicians should bill MeridianTotal for the services they are providing the resident.

MeridianTotal has been in close contact with many LTC facilities to explain this process to administrators. If there are further questions, or if a facility would like to set up a meeting with MeridianTotal, please contact us at 877-941-0482.

MeridianTotal is making great progress with our hospital network. Both emergent behavioral health and non-behavioral health hospitalizations will be covered, at participating and non-participating facilities. If a Long Term Care facility resident is hospitalized at a non-participating facility for non-urgent/emergent care, MeridianTotal's Integrated Care coordination team can help by:

  • Assisting the facility identify participating providers/ facilities.
  • Coordinating a Single Case Agreement, when the medically necessary care is not available at a participating facility.
  • Helping the facility coordinate transportation, follow up care needs, and developing a comprehensive medical and psychosocial care plan, based on the member’s care needs/gaps identified during discharge planning and through a Health Risk Assessment.

MeridianTotal's Integrated Care team can be reached at 877-941-0482.

Facilities interested in contracting with MeridianTotal can call 877-941-0482, and be directed to the contracting department. There are also many resources on our Manuals, Forms and Resources page including applications, forms, etc. Once contracted, MeridianTotal's Provider Relations team will reach out to LTC facilities within 30 days of their effective date to set up orientations, and answer any questions they have about their contract.

MeridianTotal already has contracts in place with various facilities in the 606 zip code area. If a facility is not contracted with us, they need to contact us for an authorization for the admission. These can be faxed to our prior authorization department at 1-844-409-5557. Once the stay is authorized, the facility would need to bill the member’s health plan. All claims for MeridianTotal members can be sent here:

Claims Department
P.O. Box 4020
Farmington, MO 63640-4402

Additional billing information can be found on our Manuals, Forms and Resources page. For any additional questions, facilities can call MeridianTotal Provider Services at 877-941-0482.

Yes, you must submit a claim to MeridianTotal using a CMS 1450 (UB-04).

Any room and board revenue code can be used. A useful resource for finding appropriate revenue codes can be found on Find-a-Code's Listing of UB04/CMS1450 Revenue Codes - Group 01.

There are varying circumstances surrounding coverage by MeridianTotal. Please contact our office at 877-941-0482 for specifics regarding a particular member.

MeridianTotal is responsible for the first 90 days of a new benefit period.

MeridianTotal will pay the per diem rate as supplied by IDPA.

Medically necessary DME is covered when provided by a state-certified durable medical equipment provider.

Yes. You are still required to submit a ‘Welcome Packet’ to IPDA for each new admission. Once that process is complete, the State will let us know by including the member in the Patient Credit File. Item of Note: It is important to note that if this process is not complete, MeridianTotal will not pay for any claims.

Medically necessary therapy provided by an entity other than the LTC facility will be covered. The first six visits are covered without authorization; all visits thereafter require authorization to establish medically necessary.

Inpatient hospice is handled as pass-through billing by the hospice provider. MeridianTotal will pay 95% of the LTC facility’s per diem rate, and the hospice agency is responsible for paying the facility. This arrangement must be agreed upon between the hospice agency and the LTC facility. MeridianTotal is not part of this negotiation. Please refer to the Hospice Handbook (PDF).

In accordance with the Smart Act that went into effect on 4/1/2013, MeridianTotal implemented the HFS change which eliminates bed holds for adults age 21 year and over in nursing homes.